Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin

WHAT IS KNOWLEDGE BASE Knowledge Base WordPress plugin helps you build a customer self-service helpdesk in minutes. Create a resource of helpful articles and an

Jun 10, 2026 - 20:46

Jun 10, 2026 - 22:48

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Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin

WHAT IS KNOWLEDGE BASE

Knowledge Base WordPress plugin helps you build a customer self-service helpdesk in minutes. Create a resource of helpful articles and answer popular customer questions. Our customers use Knowledge Base as customer support centres, extensive FAQs, product or service documentation, internal company documentation, wikis and much more.

KNOWLEDGE BASE PLUGIN FEATURES

No Third-Party Dependencies Built entirely on native WordPress APIs. No ACF or other plugins required.
Full Site Editing (Block Theme) Compatible Works seamlessly with classic themes and modern FSE block themes such as Twenty Twenty-Four and Twenty Twenty-Five.
Drag & Drop Knowledge Base Posts and Categories Reorder Easily reorder knowledge base posts and categories.
Custom Slugs Set custom knowledge base article and category slugs.
Breadcrumbs Display breadcrumbs on category and single pages.
Article File Attachments Attach downloadable files to articles with configurable display of icon, filename, file size, modified date, author and description.
Gutenberg Block Ready Four dedicated blocks: Knowledge Base, Search, Widget Area and Attachments. Embed any part of the knowledge base on any page.
Table of Contents Automatically generated table of contents on single articles. Configurable heading selectors and per-article override.
Related Articles Display related articles from the same category at the bottom of each article.
Live Search
- Placeholder Set search field placeholder text.
- Placement Select where you want the search bar displayed: main page, category page, single page.
- Search Scope Choose to search in article titles only, or titles and full content.
- Category Results Optionally display the article category alongside each live search result.
- Disable Live Search Option to disable live search suggestions.
Main Knowledge Base Page
- Columns Display categories in 1, 2, 3 or 4 columns.
- Category Style Display knowledge base categories as boxes or a list.
- Category Count Display article count in the category link.
- View All Link Display a “View All” link for each knowledge base category.
- View All Count Display knowledge base article count in the “View All” link.
- Category Icons Display knowledge base category icons. Set a unique icon for each category, choosing from hundreds of icons.
Single Page
- Meta Display or hide article updated date, category and tags meta information.
- Comments Enable comments on single article pages.
Voting
- Public or Member Only Voting Easily set who can post a vote from the plugin settings page.
- Custom Labels Set the voting title and thank you message.
- Reset Votes Reset votes for a single knowledge base article or all articles at once.
Widgets
- Articles Display a list of articles, ordered by date or title and filtered by tag or category.
- Categories Display a list of knowledge base categories.
Custom Color Scheme Set primary, secondary and muted colours using a colour picker. Add custom CSS for further styling.
Responsive Design Fully responsive design, optimised for all screen sizes including mobile and tablet.
Documented All our products come bundled with step-by-step documentation covering installation and setup.
Translation Ready All our products are translation ready using the Poedit tool with instructions in the bundled documentation.
Regular Product Updates Knowledge Base Plugin is kept up to date with the latest WordPress versions. View Changelog

CHANGELOG

Version 5.0.0 – Jun 9, 2026

Removed ACF dependency – all settings now use the native WordPress Settings API
Improved Full Site Editing (block theme) compatibility
Security hardening: sanitized all inputs, escaped all outputs, nonce-protected all AJAX handlers
Replaced cookie serialization with secure JSON encoding
Fixed category page not listing articles on block themes
Fixed content order option not applying correctly
Removed unreliable TOC sidebar layout option
Added complete uninstall routine
Added readme.txt

Version 4.2.1 – Apr 15, 2020